Current Job Vacancies at The Betts Group

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About The Betts Group:
Established in 1760, the Betts Group continues to provide an unparalleled offering to the precious metals trade. Alongside its refining and smelting capabilities, the company manufactures and sells a comprehensive range of bullion products and wedding rings, and offers a wide array of tools to manufacturing jewellers.
Customer Service Assistant
Location: Birmingham, Jewellery Quarter 
Position: Customer Service Assistant
Salary: £18,500.00-£23,000.00 per year
Hours Per Week: 37
Date Posted:  21 May 2021
Closing Date: 28 May 2021
Vacancy Type: Full-time, Permanent
Apply: Email [email protected] with your CV and cover letter.
 
This is an exciting opportunity for a dynamic, highly organised individual to join a long-established family business. The successful candidate will support continued business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing, and via live chat functions. On a daily basis you will be expected to liaise with customers and company representatives, helping to improve bottom-line sales by increasing customer satisfaction.
 
Main Duties and Responsibilities:
  • · Answering incoming calls (1st line)
  • · Provision of quotations
  • · Order entry
  • · Major account handling and rep liaison
  • · Complaint handling
  • · Order chasing and management of urgent orders
  • · Calling dormant customers
  • · Opening new accounts
  • · Calling established customers through our CRM system to promote our products and services
  • · Contribute to the day-to-day sales operations
 
Skills and Experience:
The successful applicant will have a proven track-record in a similar role (industry experience preferred), will be highly motivated and will be able to demonstrate the following:
  • · Highly computer literate
  • · Excellent communication skills
  • · Enthusiasm, drive and self-motivation
  • · Understanding of, and ability to deliver, excellent customer service
  • · Excellent organisational skills
  • · Engaging personality
  • · Good team player
  • · Excellent attention to detail
  • · Ability to work under pressure
 
To apply, email [email protected] with your CV and cover letter.

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