Current Job Vacancies at The Betts Group

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About The Betts Group:
Established in 1760, the Betts Group continues to provide an unparalleled offering to the precious metals trade. Alongside its refining and smelting capabilities, the company manufactures and sells a comprehensive range of bullion products and wedding rings, and offers a wide array of tools to manufacturing jewellers.
Headquartered in Birmingham with operations throughout the UK, The Betts Group has been at the forefront of the precious metals industry since 1760. While the company is grounded in history and the traditional values of a family business, it remains dynamic, future-focused and a pioneering force in the industry, winning the Ethical Business of the Year at the 2020 UK Jewellery Awards.

Customer Services Assistant

Location: Friendly office environment in the Jewellery Quarter, Birmingham
Position: Customer Services Assistant
Date Posted:  06 June 2022
Start: Immediate
Vacancy Type: Full-time, Permanent
Holidays: 23 days holiday, plus Bank Holidays
Company pension and health plan
Development opportunities
Employee rewards
Apply: Email [email protected] with your CV and cover letter.
This is an exciting opportunity for a dynamic, highly organised individual to join a long-established family business to support the on-going business growth by providing unrivalled customer service to existing and prospective customers via telephone, in writing and via live chat functions. On a daily basis you will be expected to liaise with customers and company representatives helping bottom lines sales by increasing customer satisfaction.
Main Duties and Responsibilities:
  • Answering incoming calls (1st line)
  • Provision of quotations
  • Order entry
  • Major account handling and rep liaison
  • Complaint handling
  • Order chasing and management of urgent orders
  • Calling dormant customers
  • Opening new accounts
  • Calling established customers through our CRM system to promote our products and services
  • Contribute to the day-to-day sales operations
Skills and Experience:

The successful applicant will have a proven track-record in a similar role, industry experience preferred but not essential, will be highly motivated and will be able to demonstrate the following:

  • Highly computer literate
  • Excellent communication skills
  • Enthusiasm, drive and self-motivation
  • Understanding of, and ability to deliver, excellent customer service
  • Excellent organisational skills
  • Engaging personality
  • Good team player
  • Excellent attention to detail
  • Ability to work under pressure
To apply, email [email protected] with your CV and cover letter.